Shenzhen Longtop Technology Co., Ltd
CONTACT US | CN | EN
CONTACT
  • Skype:jerryuyang
  • Tel:86-755-32970770
  • Fax:86-755-32972648
  • Email:info@lgtoled.com
  • Add:A Building, Jinhong Industrial Park, Jintai Road NO.3, Shiyan Town, Shenzhen, China
POSITION:HOMESERVICES
FAQ

1.What kinds of payment we have?

After choosing your products, we can offer you different kinds of payment such as TT, West Union.

2.What transportation means can we offer?

After purchasing our products, you can choose the air transportation and other ways which you like.

3.How to order products?

You can purchase online, exhibition, or regular means. Usually done as below:

A.Sending us an email with your request (info@lgtoled.com), (part number, color, quantity, etc), we will send you price list or PI with delivery cost for confirmation.
B. Once you confirmed the details of the PI, you can sign back to us and do payment, once we get the bank slip, will arrange the production.
C. It will take 7-15days for production for different kinds of products; we will send the goods to you by DHL,UPS,FEDEX once they are finished. They need 3-7days on the way to different countries.

4.How long the products will be finished?

About 7days for different proeducts with different quantity.

5.Do you offer OEM service?

Yes, we offer OEM service for products, package, labels, etc.

6.Can you send us your product picture, price, specification, test report or other information?

Yes, sure, please email us info@lgtoled.com with any of your request, we will reply you at once.

7.How about the warranty for your products?

 We offer 2-3 years warranty time for different LED lights,during warranty period, we offer free spare parts or replacements once quality problem happens.

8.How to Avoid LED Lights Damage?

There are so many advantages of LED lights, such as environmental protection, energy saving, long lifespan, no glare, no radiation and so on. More and more people use LED lights. But they are lack of the knowledge of safe usage of LED lights. Longtop will tell you how to avoid LED lights damage.

At first, if there is no anti-static work for it during assembled, it will make the LED damaged by the static. Although it is applied with the normal voltage and current, it is also easy to cause the LED damage.

Second, there is water in LED lights. Water is conductive, which can make the lamp short circuit. So we must avoid water during the usage.

Third, the power voltage increases suddenly. There are some reasons for it. For example, customers use it in a improper way. It also may be the power supply.

Fourth, the heat dissipation is not good. The temperature of LED light is too high, which can make the LED damaged. So when we choose LED lights, we must pay attention to the heat dissipation, good or bad. That is very important.

Longtop is a professional LED light manufacturer. Our main products are LED panel light, LED downlight, LED bulbs and so on. If you have any need or questions, please contact our customer service online.